Shipping policy

Free Shipping Over $99.00

As part of our current Sale, we offer Free Shipping on all orders over $99.00 with free delivery within 2-4 business days on all items.  

Real Time Shipping Rates

All our shipping costs are real-time carrier-calculated rates, based on the weight and package size of your order, for the transport from our warehouse in Pittsburgh, PA, to your location of residence.  

We prefer to ship with USPS Priority Mail® which takes in most cases 2 business days.  In some instances, rural areas might need 3 business days. 

Shipments to Canada can be sent USPS First Class International® as long as the package is below the benchmark of 4 lbs (1.816 kg).  Anything above 4 lbs has to be shipped using USPS Priority Mail International®.  Shipments to Canada usually take between 6 and 10 business days. U.S. customers also have the option of using UPS Ground® rates, as they can be cheaper in some instances. 

However, so far, we have not seen any significant evidence of cost reduction compared to the U.S. Postal Service®. 

You can calculate rates on the "Shopping Cart" page by selecting your country and state, as well as inputting your ZIP code.

Processing Time

Please don't forget that we need a certain amount of time to get your order ready. 

Our usual processing time is currently approximately 24 hours after we receive your order. This is an average value that we derived from accumulated sales data over the last 20 years. 

Some simple orders may be handled faster, some, like international orders, may take a day longer in order for us to acquire necessary customs forms and documentation. Larger quantity orders may also need special packaging, which we have to purchase before completing them. 

If you really were in a hurry, you can include a message for us on the "Shopping Cart" page, and we will try our very best to prioritize your order.

Please also consider that we can not ship on Sundays or Federal holidays.

Note:  If we fulfill your order in the afternoon, your shipping date will be the next day, normally around 3 pm. However, your notification email with links about your order status and tracking information might not appear in your inbox until later in the evening.    

Use Taxes

We currently charge Sales Taxes only for customers in Pennsylvania, as we are legally obligated to do so.  If you live in any other U.S. state or territory, you may be required to pay a so-called "Use Tax" for any internet purchase you make. The rate of the "Use Tax" usually equals your state's Sales Tax. 

For questions, please email us at service@egino.com or call us at 724-916-6595.