EGINO 96/4 Jersey Knit Stretch Sheet – Sage No. 30

Dear Mr. Eric Hall,

You are right, we should make it clearer to point out that you only get one fitted sheet. Our Home page's headline says 'The Gold Standard Of Fitted Jersey Stretch Sheets - The perfect sheet '(singular)' for your perfect mattress. Made in Germany.' Our entire website does not once mention 'sheet sets'. In fact, all our individual Product pages have 3 tabs, 'Description', 'Details' and 'Please Note'. The third tab 'Please Note' contains the following: ''Soniodoro Perfetto®' is a fully stretchable fitted Jersey Knit sheet of a European, specifically a German wellness sleeping system and as such does NOT include a flat sheet or pillowcases. It is therefore important to color-coordinate the sheet(s) you order with any of your existing flat sheets and/or other bedding accessories using our extensive 'Color Chart.'
Additionally, the first 'Description' tab also contains in italic letters 'Fully stretchable fitted sheet. Made in Germany' with an adjacent link 'Learn more...'. When clicked, it takes you to a page describing 'The Fully Stretchable Jersey Knit Fitted Sheet For The 'Perfect Golden Dreams'.
Something To Think About:
The fitted (or bottom) sheet is often the most underrated part of a bedding system, even though it is the most crucial and important one since the entire body weight rests on the fitted sheet...etcetera'.
We designed our website to give as much information as possible about our products. Unfortunately, for space reasons, we rely on in-page links to display all of these details.
The plural in the headline of our Product pages refers simply to the fact that sheets in one color come in 3 different sizes, therefore plural, White sheets in sizes Single/Twin/XL, Queen/Queen XL, King/California King, for instance.
We have thousands of customers within the U.S. & Canada, and approximately 67% are repeat customers, and, of course, they know what we are about.
However, sometimes, with all the detailed descriptions and information we offer, we tend to to forget that new customers might not be familiar with our brand, like in your case.
So, we would like to thank you for giving us a reminder that we should pay more attention to our new clients concerning basic facts which seem self-understanding to us.
We are definitely not dishonest jerks. We are a small family business and way too tiny to be able to afford a description like that.
We would love to talk to you and rectify the situation. Please let us know how we can contact you or you can call us at 724-916-6595.
In the meantime, please accept our sincere apologies for the confusion this might have caused you.

Cordially,
Thomas G. Hartmann
Dipl.-Ing. Textile Chemistry/Finishing
General Manager
https://egino.com
724-916-6595